Tuesday, November 16, 2010

Samsung Sucks

First, let me reiterate: Samsung SUCKS! My wife and I purchased a 50" Samsung plasma TV in March of 2008 for about $2300. In December of 2009, the TV refused to power up. When I Googled the problem, I found that it seemed to be a common thing related to capacitors blowing out in the power supply or something. Fortunately, the TV came with a 2 year warranty, so I called Samsung and they had a repairman out within about 3-4 days. Angie said the repair guy was in and out of here in about 20 minutes. Of course, this meant that we had to take the TV down from the wall mount for the repair and then put it back up

   Today, Angie told me she had trouble getting a picture on the screen. When I got home from work, I found that the TV wouldn't power up!! I can't even describe my frustration with Samsung on this one. If the authorized repair person doesn't ACTUALLY fix the problem, then how can I be expected to pay for the SAME repair less than a year later? Samsung says it's outside the 2 year warranty and they won't budge. I expressed my extreme dissatisfaction with Samsung and told the guy I'd never buy a Samsung again. Now I plan on spreading the word and telling all my friends (and THEIR friends) not to buy
Samsung. Jerks.

   So I'm supposed to be contacted within two days by an authorized repair person. I guess I'll find out how much the repair will be then. In the meantime, I'm going to look for the YouTube videos that showed how to fix the problem (permanently) for like 20 bucks. It involves some soldering, which I'm not the best at; and I think you have to purchase the capacitors from Radio Shack. But if worse comes to worst, I would definitely take a crack at it. I mean, it's a hunk of useless crap right now.

   Meanwhile the cheap Olevia LCD TV that I bought from my dad last year when this first happened is back up in our family room and is our main TV again.

   Friggin' Samsung!!!!!

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